Grievance Redressal Mechanism
We are committed to resolving your concerns promptly and fairly. Our structured grievance redressal process ensures your complaints are addressed efficiently.
Escalation Matrix
Follow this step-by-step process to ensure your grievance is resolved
Contact Details:
Resolution Timeline:
Contact Details:
Resolution Timeline:
Contact Details:
Resolution Timeline:
External Authorities
If your grievance is not resolved internally, you can approach these authorities
Website: cms.rbi.org.in
Email: ombudsman@rbi.org.in
Toll Free: 14448
You can file a complaint if your grievance is not resolved within 30 days or if you are not satisfied with the resolution.
Website: ncdrc.nic.in
Helpline: 1800-11-4000
You can approach the consumer forum for disputes related to deficiency in service or unfair trade practices.
Documentation: Please provide all relevant documents including loan agreement, correspondence, and transaction details when filing a complaint.
Reference Number: You will receive a unique reference number for tracking your complaint status.
Communication: We will keep you informed about the progress of your complaint via SMS, email, or phone calls.
No Charges: There are no charges for filing a grievance through our internal mechanism.
Need to File a Complaint?
We're here to help resolve your concerns. Contact our customer service team to get started.